Exchange and right of return
Items purchased on olympiawednesday.com can be returned within 14 days of the delivery date. If you would like to exchange for a different size, color or item, please place a new order.
Please note for the return:
- The item must not have been worn, washed, damaged or soiled.
- All items must be returned in their original packaging and cardboard box.
- The hang tag must not be removed.
- The secure label must remain intact.
Note: please do not wear body lotion, body oil or perfume when trying on.
Only if the item is not damaged or deteriorated when it is returned can the full amount be refunded or credited for an exchange!
If you wish to make an exchange or return, contact firstname.lastname@example.org within the 14 day return period, quoting your order number. Then you prepare the package for shipment and return it to the address provided by Customer Service. We recommend using the shipping services of DHL or UPS.
For orders within the EU: put the original invoice in the package.
The following applies to orders outside the EU: Customer service will send you a pro forma invoice, which must be attached in triplicate and clearly visible to the outside of the package. In addition, put the original invoice in the package. Costs incurred for returns sent to Olympia Wednesday without a pro forma invoice will be deducted from the refund amount.
For all returns, unless an item is damaged or faulty, the customer is responsible for arranging and paying for the return of the product.
If your return has been approved by our quality control department, the refund will be credited to the original form of payment within 14 working days of receipt of the goods and confirmed by email. In the event of damage or loss of value, the reimbursement amount will be reduced by the amount of the loss of value that has occurred.
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